Question 1

How long does it take to receive my order?

Accepted Answer

Each piece is hand-made with care, so please allow 1–3 business days for processing before shipping. Delivery typically takes 3–7 business days depending on your location. We’ll keep you updated with tracking details once your order is shipped.

Question 2

Are the items fragile? How are they packaged?

Accepted Answer

Yes, many of our art pieces are delicate. We take great care in packaging them securely using bubble wrap, foam, and sturdy boxes to ensure they reach you safely and intact.

Question 3

Can I return or exchange an item?

Accepted Answer

Since each item is made to order, we currently do not accept returns or exchanges unless the product arrives damaged. If there’s any issue with your order, please contact us within 48 hours of delivery — we’ll do our best to make it right.

FAQ

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